I mentioned this before but I’m going to hit this point once again.

Example:  Shortcut to a file wasn’t working.

A co-worker states that he can’t get a shortcut to work for a file on a networked drive.  My initial response without looking was to state that it was probably because the shortcut was pointing to a file that was located on a network drive that the person did not have access to.

Well, I looked this morning and it turns out that was the problem.  Other possibilities included the original file being moved or deleted, the co-worker was in the wrong area or he was just clicking on the wrong shortcut.